From detection to resolution and post-mortem - manage every incident with a complete timeline, team collaboration, and automated subscriber notifications.
Incidents Management is a complete incident lifecycle platform built into UptimeMonitorX. When a monitor detects downtime, an incident is automatically created with full context - affected services, detection time, severity level, and assigned responders. Your team can collaborate in real-time to resolve the issue.
Manual incident tracking with spreadsheets and chat messages leads to lost context, delayed communication, and no accountability. A purpose-built incidents management system ensures every outage is properly documented, communicated, and analyzed to prevent recurrence.
UptimeMonitorX's Incidents Management connects directly to your monitors, status pages, and alert channels. Incidents update your public status page automatically, notify subscribers, and create a detailed timeline that serves as the foundation for post-mortem analysis.
When a monitor detects downtime, an incident is automatically created with pre-populated context: affected service, detection timestamp, severity level, and assigned responder.
Classify incidents as Critical, Major, Minor, or Informational. Configure escalation rules that automatically notify additional responders when incidents are not acknowledged within SLA.
Every action on an incident is recorded in a timestamped timeline: creation, updates, responder assignments, status changes, subscriber notifications, and resolution.
Incidents automatically appear on your public status page. Post updates that are visible to subscribers and visitors without leaving the incident management interface.
Generate structured post-mortem reports with timeline, root cause analysis, impact assessment, corrective actions, and lessons learned - all populated from incident data.
Assign incidents to team members, add internal notes, mention colleagues, and track who did what. Full audit trail for accountability and compliance.
Incident detection or creation - Incidents are created automatically when monitors detect downtime, or manually by team members for planned maintenance or reported issues.
Triage and assignment - Set severity level, assign a responder, and configure subscriber notifications. The incident appears on your public status page if configured.
Investigation and updates - Post timeline updates as you investigate. Each update can be marked internal-only or published to your status page subscribers.
Resolution and post-mortem - Mark the incident resolved, which triggers recovery notifications. Generate a post-mortem report covering root cause, impact, and corrective actions.
Yes. When any monitor detects downtime, an incident is auto-created with full context. You can also create incidents manually for planned maintenance or user-reported issues.
Yes. Default severity levels are Critical, Major, Minor, and Informational, but you can customize labels and escalation rules to match your organization's incident response process.
After resolving an incident, click Generate Post-Mortem. The report is pre-populated with the timeline and basic impact data. Add root cause analysis, corrective actions, and lessons learned.
Yes. Incidents linked to monitored services automatically appear on your public status page. Updates posted to the incident timeline can be published to subscribers in one click.
Incidents Management is included on all plans. Start handling outages like a pro.
Começar gratuitamente