Patient portals, telehealth platforms, and EHR systems must be available when patients need them. Monitor your healthcare infrastructure around the clock and respond to outages before they affect care delivery.
5 free monitors. No credit card. 30-second setup.
When a patient portal is down, patients can't access test results, schedule appointments, or refill prescriptions. When telehealth fails, consultations are missed. Digital healthcare infrastructure requires the same reliability standards as clinical equipment.
$636
average cost per minute of healthcare IT downtime
82%
of patients expect online access to health records
43%
of patients will switch providers after repeated portal issues
24/7
availability required for emergency and telehealth services
A patient portal outage doesn't just inconvenience users. It cascades into phone queues, delayed care decisions, missed medication refills, and overwhelmed front desk staff. For healthcare organizations managing multiple facilities, a single system failure can disrupt operations across the entire network.
From patient portals to EHR integrations, every system that patients and clinicians depend on gets dedicated monitoring.
Monitor login pages, appointment scheduling, test results, and prescription refill portals. Patients expect instant access to their health information. Detect outages before they trigger calls to your front desk.
Website MonitoringMonitor HL7 FHIR endpoints, EHR API integrations, and health data exchange services. Validate that data flows correctly between systems and alert when integrations break or respond with errors.
API MonitoringUse keyword monitoring to verify that booking pages contain expected elements like available time slots and confirmation messages. Catch silent failures where the page loads but scheduling functionality is broken.
Keyword MonitoringHealthcare platforms handle sensitive PHI. Monitor SSL certificates across all patient-facing domains. An expired or misconfigured certificate exposes patient data and violates compliance requirements.
SSL MonitoringMonitor application servers, database hosts, and background services powering your healthcare platform. TCP port monitoring ensures every component in your stack is reachable and serving requests.
Server MonitoringEnsure healthcare domains resolve correctly for all users. Detect DNS configuration errors and unauthorized changes that could make patient portals unreachable or redirect users to malicious sites.
DNS MonitoringHealthcare downtime can affect patient safety. Configure immediate alerts via Email, Slack, and Telegram. Set up escalation policies so IT teams respond to critical systems within minutes, not hours.
Alert ChannelsReduce inbound calls during outages with a public status page showing real-time availability of patient portal, telehealth, scheduling, and billing services. Keep patients informed proactively.
Status PagesHealthcare IT teams face these situations regularly. Here is how monitoring changes the outcome.
Your telehealth video service goes down during Monday morning appointments. Patients can't connect with their doctors. The clinic is overwhelmed with phone calls from frustrated patients trying to reschedule. You find out 20 minutes into the outage.
Website monitoring detects the telehealth platform failure within 60 seconds. IT is alerted immediately on Slack and begins restoring service. The status page is updated so patients know to call the clinic directly for urgent visits.
A CMS update breaks the authentication flow on your patient portal. The login page loads normally, but authentication requests silently fail. Patients can't access test results, refill prescriptions, or message their providers. You learn about it from a patient complaint the next day.
Keyword monitoring verifies that the post-login dashboard page contains expected content. When the authentication flow breaks, the monitor detects the missing content within minutes and alerts the development team.
The API connection between your scheduling system and EHR stops working after a vendor update. New appointments aren't flowing to the EHR. Clinicians arrive for their shifts without updated schedules. Patient care is disrupted for an entire morning.
API monitoring validates the EHR integration endpoints continuously. When the sync endpoint starts returning errors or unexpected responses, the IT team is alerted immediately and can coordinate with the vendor before clinical operations are affected.
The SSL certificate on your patient billing portal expires over a holiday weekend. Patients trying to pay bills see security warnings. Some assume they've been directed to a phishing site. Trust is damaged and you face potential compliance questions.
SSL monitoring sends alerts 30, 14, and 7 days before expiry. The certificate is renewed proactively. Patient billing access continues uninterrupted and secure.
Add your healthcare platform URLs
Enter patient portal, telehealth platform, appointment scheduling, and billing portal URLs. Add EHR API endpoints for integration monitoring.
Configure health checks
Set expected status codes, add keyword checks for critical page elements, and define response time thresholds. Enable SSL monitoring for all patient-facing domains.
Connect your IT team alerts
Route alerts to your IT Slack channel, on-call email, or Telegram. Configure escalation so critical patient-facing system alerts reach the right person immediately.
Monitor and maintain compliance
Continuous monitoring with detailed uptime reports. Use historical data for compliance documentation and incident post-mortems.
Set up monitoring in 30 seconds. Free plan includes 5 monitors with email alerts. No credit card required.
Start Free MonitoringNo. UptimeMonitorX only makes HTTP requests and records response metadata such as status codes, response times, and headers. We never access, process, or store any PHI, patient data, or health records.
Yes. API and HTTP monitoring support custom headers and authentication tokens. You can monitor authenticated endpoints by configuring the appropriate credentials in your monitor settings.
SLA uptime reports provide documented evidence of service availability. This data supports compliance documentation, audit trails, and demonstrates due diligence in maintaining access to critical healthcare systems.
Most healthcare IT teams use a combination of Slack for the engineering team, email for management notification, and Telegram or SMS-capable channels for on-call responders. Each monitor can route to different channels based on severity.
Yes. Create separate monitors for each facility's patient portal, scheduling system, and telehealth platform. Tag and organize monitors by location for clear visibility across your entire network of facilities.
With 1-minute check intervals, you'll be notified within 60 seconds. Free plans check every 5 minutes. Both are significantly faster than relying on patient complaints or staff reports to discover outages.
Healthcare doesn't stop outside office hours. Make sure your digital infrastructure is available when patients need it most.